Frequently Asked Questions

Visiting Us In Store

Opening Hours
We’re open throughout winter Thursday to Sunday, 10:30am – 4pm.
Additional hours are available by appointment — please get in touch to arrange a visit outside of our usual hours.

Do You Ship Internationally?

Yes, we’re proud to ship artwork to collectors around the world, including regular shipments to Europe and the USA.

While our website currently processes UK orders only, we are more than happy to arrange international purchases directly.
Simply email us for a personalised shipping quote and we’ll guide you through the process.

What Are Your Delivery Options?

Smaller artworks (under 50x60cm) are shipped via Royal Mail Special Delivery or DHL Tracked & Insured— these options are available at checkout. This is charged at £6.50 - £15

Mid sized artworks will be shipped using an insured DHL express service.
This is charged at £30. We only send deliveries with insurance packages for peace of mind for our clients.

Over sized and fragile artworks

Should the artwork be 95cm or above these will need to be sent with an art courier, this is charged on a bespoke basis. Get in touch for a quote. London addresses are charged at £125, this is payable by payment link once a quotation is confirmed to your address..

We’ll provide a tailored quote and confirm a convenient delivery date with you prior to dispatch.

I want to upgrade to a Specialist Courier Delivery.

If you’d like to upgrade you shipping to a specialist art handler we can happily arrange this for you. For larger works (typically over 1m x 1m), we can arrange delivery via our trusted art transport partners:
Vango Art Couriers and Three Lanes Art Couriers.

Costs are calculated based on the size, value, and destination of the work, and are invoiced separately.
As a guide, UK courier costs typically range from £50–£200.
All deliveries are fully insured and made by experienced fine art handlers.

Please email us for a tailored quote.

Can I Collect an Online Purchase From the Studio?

Absolutely.
Select “Collect from the Studio” at checkout, and we’ll be in touch to confirm when your artwork is ready for collection.

Do You Offer Refunds on Artwork?

Yes — you may return your artwork within 7 days of receipt for a full refund, provided it is returned in perfect condition.

Alternatively, we offer credit notes or exchanges within 14 days of purchase.

Please note: return delivery costs are at the buyer’s expense and original shipping costs are non-refundable.

Can I Purchase a Gift Voucher?

Yes — you can find them in our Gift Voucher section online.
If you’d like a custom amount or physical voucher, email us at caroline@milieustudios.co.uk.

How Do I Book a Curation or Advisory Appointment?

We offer private art advisory and styling sessions by the hour.
These sessions help you select or commission artwork that reflects your personal style, property, and story.

To book, just reach out — we’d love to learn more about your space and vision.

How Does Your Turnkey Styling Service Work?

Our turnkey art & interior styling service is ideal for remote clients or those requiring comprehensive project support.

We manage everything from art sourcing and budget planning to installation, working closely with contractors or letting agents if needed.

We specialise in creating refined, heritage-inspired interiors that are both functional and unforgettable — perfect for private homes, holiday rentals, and commercial properties.

Every project is artist-led and thoughtfully curated using the finest craftspeople, makers, and materials. Expect timeless, original interiors that feel as good as they look.